TERMS & CONDITIONS
TERMS & CONDITIONS
LAST UPDATED: [03.30.2025]
1. OVERVIEW
WELCOME TO SUBTROPIC (“COMPANY,” “WE,” “OUR,” OR “US”), OPERATED BY CULTURE CREATIVE GROUP LLC, A CALIFORNIA-BASED COMPANY. THESE TERMS & CONDITIONS GOVERN YOUR USE OF OUR WEBSITE (SUBTROPIC.WORLD) AND THE PURCHASE OF OUR PRODUCTS. BY ACCESSING OUR WEBSITE OR MAKING A PURCHASE, YOU AGREE TO BE BOUND BY THESE TERMS.
2. ELIGIBILITY
BY USING THIS WEBSITE, YOU CONFIRM THAT YOU ARE AT LEAST 18 YEARS OLD (OR HAVE THE CONSENT OF A PARENT OR LEGAL GUARDIAN) AND LEGALLY CAPABLE OF ENTERING INTO A CONTRACT.
3. PRODUCTS & ORDERING
A. PRODUCT INFORMATION & AVAILABILITY
• WE STRIVE TO PROVIDE ACCURATE PRODUCT DESCRIPTIONS, BUT COLOR VARIATIONS, SIZING DIFFERENCES, AND MANUFACTURING CHANGES MAY OCCUR.
• INVENTORY AVAILABILITY IS SUBJECT TO CHANGE WITHOUT NOTICE.
B. PRICING & PAYMENT
• ALL PRICES ARE IN USD AND DO NOT INCLUDE APPLICABLE TAXES OR SHIPPING FEES.
• PAYMENTS ARE PROCESSED VIA SHOPIFY PAYMENTS, PAYPAL, AND OTHER THIRD-PARTY PAYMENT PROCESSORS.
• WE RESERVE THE RIGHT TO ADJUST PRICING AT ANY TIME.
C. ORDER PROCESSING & SHIPPING
• ORDERS SHIP FROM OUR DISTRIBUTION CENTER IN WESTMINSTER, CA 92683.
• STANDARD PROCESSING TIME: 2–5 BUSINESS DAYS (EXCLUDING PRE-ORDERS AND CUSTOM ITEMS).
• SHIPPING TIMES VARY BASED ON LOCATION AND CARRIER DELAYS.
D. RETURNS & REFUNDS
• RETURNS ARE ACCEPTED WITHIN 30 DAYS OF DELIVERY IN ORIGINAL CONDITION.
• FINAL SALE ITEMS, WORN, OR WASHED PRODUCTS ARE NOT ELIGIBLE FOR RETURN.
• CUSTOMERS ARE RESPONSIBLE FOR RETURN SHIPPING UNLESS THE ITEM WAS DEFECTIVE OR INCORRECT.
4. DISCLAIMERS & LIMITATION OF LIABILITY
A. GENERAL DISCLAIMERS
• ALL SUBTROPIC PRODUCTS ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OF ANY KIND, EXCEPT AS REQUIRED BY LAW.
• WE DO NOT GUARANTEE THAT OUR CLOTHING IS SUITABLE FOR ALL CLIMATES, ACTIVITIES, OR INDIVIDUALS.
• CARE INSTRUCTIONS ARE PROVIDED ON PRODUCT LABELS—FAILURE TO FOLLOW THEM VOIDS ANY RETURN CLAIMS FOR DAMAGE.
B. LIMITATION OF LIABILITY
• UNDER NO CIRCUMSTANCES SHALL SUBTROPIC, CULTURE CREATIVE GROUP LLC, ITS AFFILIATES, EMPLOYEES, OR PARTNERS BE LIABLE FOR:
• INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING FROM PRODUCT USE.
• DELAYS OR ERRORS DUE TO THIRD-PARTY SUPPLIERS, SHIPPING CARRIERS, OR ACTS OF NATURE.
• ANY ALLERGIC REACTIONS OR PERSONAL INJURIES RELATED TO FABRIC MATERIALS.
• OUR TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR THE PURCHASED PRODUCT.
5. INTELLECTUAL PROPERTY & COPYRIGHT POLICY
A. OWNERSHIP OF CONTENT
ALL CONTENT ON SUBTROPIC.WORLD, INCLUDING BUT NOT LIMITED TO IMAGES, LOGOS, PRODUCT DESCRIPTIONS, GRAPHICS, AND TEXT, IS THE EXCLUSIVE PROPERTY OF CULTURE CREATIVE GROUP LLC DBA SUBTROPIC AND IS PROTECTED UNDER U.S. AND INTERNATIONAL COPYRIGHT LAWS.
B. RESTRICTIONS ON USE
• YOU MAY NOT COPY, DISTRIBUTE, MODIFY, OR EXPLOIT ANY CONTENT WITHOUT OUR EXPRESS WRITTEN PERMISSION.
• TRADEMARKS, LOGOS, AND BRAND IDENTIFIERS MAY NOT BE USED IN ANY WAY THAT IMPLIES ENDORSEMENT OR AFFILIATION WITHOUT CONSENT.
C. REPORTING COPYRIGHT INFRINGEMENT
IF YOU BELIEVE ANY CONTENT ON OUR WEBSITE INFRINGES UPON YOUR COPYRIGHT, PLEASE CONTACT US AT INFO@CULTURECREATIVEGROUP.COM WITH:
1. A DESCRIPTION OF THE COPYRIGHTED WORK.
2. THE URL OR LOCATION OF THE INFRINGING MATERIAL.
3. YOUR CONTACT INFORMATION AND A STATEMENT OF GOOD FAITH BELIEF.
6. CALIFORNIA CONSUMER PRIVACY ACT (CCPA) COMPLIANCE
UNDER THE CALIFORNIA CONSUMER PRIVACY ACT (CCPA), CALIFORNIA RESIDENTS HAVE THE FOLLOWING RIGHTS:
A. RIGHT TO KNOW
YOU MAY REQUEST INFORMATION ON WHAT PERSONAL DATA WE COLLECT, HOW WE USE IT, AND WHETHER WE SHARE IT WITH THIRD PARTIES.
B. RIGHT TO REQUEST DELETION
YOU MAY REQUEST THE DELETION OF YOUR PERSONAL DATA UNLESS WE ARE LEGALLY REQUIRED TO RETAIN IT.
C. RIGHT TO OPT-OUT OF DATA SALE
SUBTROPIC DOES NOT SELL PERSONAL DATA. HOWEVER, WE MAY SHARE ANONYMIZED DATA WITH THIRD-PARTY ANALYTICS PROVIDERS TO IMPROVE OUR SERVICES.
D. HOW TO EXERCISE YOUR RIGHTS
TO REQUEST ACCESS, DELETION, OR OPT-OUT, EMAIL INFO@CULTURECREATIVEGROUP.COM WITH:
• SUBJECT: CCPA DATA REQUEST
• YOUR FULL NAME & EMAIL ADDRESS
• A DESCRIPTION OF YOUR REQUEST
WE WILL RESPOND WITHIN 45 DAYS AS REQUIRED BY LAW.
7. DISPUTE RESOLUTION & GOVERNING LAW
• THESE TERMS ARE GOVERNED BY THE LAWS OF THE STATE OF CALIFORNIA.
• ANY DISPUTES SHALL BE RESOLVED THROUGH BINDING ARBITRATION IN LOS ANGELES, CA, UNDER THE RULES OF THE AMERICAN ARBITRATION ASSOCIATION.
8. CONTACT INFORMATION
FOR QUESTIONS REGARDING THESE TERMS & CONDITIONS, CONTACT:
• EMAIL: INFO@CULTURECREATIVEGROUP.COM
• MAILING ADDRESS: CULTURE CREATIVE GROUP LLC, 14382 HOOVER ST., WESTMINSTER, CA 92683
