SubTropic Policies

SubTropic Policies

Privacy Policy

SubTropic (“we,” “us,” or “our”) operates the website https://subtropic.world (the “Site”). This Privacy Policy explains how we collect, use, and share your information when you visit or make a purchase from the Site.

Information We Collect

  • Personal Information: We collect information such as your name, shipping address, billing address, payment information (including credit card numbers, email address, and phone number) necessary to complete your transaction and fulfill your order.
  • Cookies: We use cookies to personalize your experience on our Site and gather data such as IP addresses, browser types, and referring websites.

Use of Your Information

We use your information to:

  • Process and fulfill orders.
  • Communicate with you regarding orders or inquiries.
  • Analyze data and improve our services.
  • Comply with legal obligations.

Sharing Your Information

We share your information with third parties to assist in completing your order and improving our services:

  • Shopify for payment processing and order management.
  • Meta for Business for marketing purposes.
  • We may also share information to comply with applicable laws and regulations or to respond to legal requests.

International Sales

We sell and ship our products internationally. Your information may be transferred to and processed in countries outside your own, including the U.S.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless otherwise required by law.

Contact Us

For more information, you can contact us:

Terms of Service

By visiting or purchasing from SubTropic, you agree to the following Terms of Service. If you do not agree, please refrain from using our services.

General Conditions

SubTropic reserves the right to refuse service to anyone for any reason at any time. You agree not to use our products for any illegal or unauthorized purpose.

Modifications to Services and Prices

Prices and product offerings are subject to change without notice. We reserve the right to modify or discontinue any part of the service at any time.

Products

SubTropic offers unique, pigment-dyed apparel. Due to the nature of the dyeing process, each product may vary slightly in color and texture. These variations are intentional and part of the product design.

Shipping Policy

We ship from our warehouse in California. We process orders within 48 hours of receipt.

Shipping Times

  • West Coast: 1-3 business days.
  • East Coast: 5 business days.
  • International Shipping: Varies based on the destination.

Customers are responsible for ensuring that their shipping information is accurate. We are not liable for shipments sent to incorrect addresses provided by customers.

Refund and Return Policy

We accept returns within 30 days of purchase. Returns are processed free of charge. Customers must contact us to arrange a return before shipping the item back.

For pigment-dyed products, variations in color and finish are part of the design and do not qualify as defects.

Payment Terms

We accept the following payment methods:

  • Credit Cards
  • PayPal
  • Venmo
  • Zelle
  • Other digital payment methods available via Shopify.

All payments are processed through Shopify’s secure platform. We do not store credit card information on our servers.

Intellectual Property

All content, including text, graphics, logos, and images on https://subtropic.world is the property of SubTropic or licensed to us. You may not copy, reproduce, or use any content without our permission.

Limitation of Liability

SubTropic is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our products. Pigment-dyed products, by nature, are subject to variation, and SubTropic is not liable for any dissatisfaction with this aspect of the product.

Dispute Resolution

All disputes arising from your use of the Site or our products will be resolved through mediation in New Hanover County, North Carolina.

Contact Information

For any concerns, contact us at:

  • Email: info@culturecreativegroup.com
  • Instagram: @SubTropic.world
  • Address: 14382 Hoover St. Unit A20, Westminister, CA 92683

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